EVezy Electric Car Subscriptions - FAQs & expert answers from our team

Charging and range

All evezy electric vehicles will come with 2 chargers; a standard 3 pin charger, a type 2 charger. We provide membership cards to the Polar Plus network, which is the largest charge network in the UK. This is included in your subscription and enables you to stop and charge at dedicated Polar Plus points. You can check out the locations of all the Polar points here: https://polar-network.com/live-map/.
Yes. Evezy covers the cost of electricity at any Evezy swap locations. Any charging away from one of Evezy's charging locations can be accessed by the cars membership card to the Chargemaster Polarplus network. You may bring the vehicle to any Evezy charging location at any time during your reservation to rapid charge during your booking.
Miles are limited to 1,000 per month per subscription & vehicle. This can roll over from month to month, so will average out over the length of your subscription.
The vehicles have a real-world range of at least 120 miles depending on the model.
You can of course charge at home or at any other charge point that is compatible with your car, but both of these options will be at your expense.
You get 1,000 miles per month included with subscription. This can roll over from month to month, so will average out over the length of your subscription. Any overage up to 1,250 miles will be charged at 8p per mile, and anything above 1,250 will be charged at 30p per mile. All drivers are asked not to exceed 1,250 miles a month as this could lead to your subscription being suspended.
We are working on including driving around Europe as part of our service, but for the time being this isn't permitted for Evezy subscribers.

Collection & delivery

Collection is free from our ever growing swap points, which you can see on our "Locations" page. If you wish to get the car delivered to your residence or workplace there will be a delivery fee which depends on your location. It is calculated from our swap point in Birmingham (B25 8DW): 0 - 50 miles = £45. 50 - 100 miles = £95. 100+ miles = £0.95 per mile.
Yes, you can collect the car at the weekend!
You can collect your car at any time between 12 pm to 10 pm.

Insurance

Yes, all approved drivers will receive fully comprehensive insurance inclusive of their subscription. Each evezy car comes with fleet insurance which enables drivers to be insured when switching vehicles.
If there is a problem with the vehicle, please call us immediately on 08000306840. We provide 24/7 road service. Keep in mind that you may be liable for the cost if it is due to driver error. This includes if you run out of charge while on the road, where a tow charge will apply.
Evezy has fleet insurance, this policy unlocks complete flexibility for customers, which allows you to move from one car to another easily. To have this flexibility the policy has to be in Evezy's name and not drivers, therefore drivers will not obtain NCB.
Currently, we do not offer a package for reduced excess. However, you are able to arrange insurance to cover the excess at your own discretion.

Subscription

Once you've received an email that you have been approved by insurance. An Evezy team member will call you within the next 24hours or you can call 08000306840 for free, to book in your collection/delivery for a specific vehicle, at your preferred location and time.
Changes or cancellations to a subscription can be made after the first 30 days of the subscription with 10 days notice.
If you wish to cancel your subscription all you need to do is call us 08000306840 to cancel your subscription for you.
You need to be between 25 – 65 years of age, along with the following requirements: Full UK/EU Driving Licence: 3 years Resident in the UK: 2 years No more than 6 penalty points in the last 3 years (minor convictions) All major motoring convictions must be referred Not banned within the last 5 years No more than 1 fault claim within the last 3 years All criminal convictions must be referred
No, our vehicles are exclusively for personal use. No commercial use of the vehicle is allowed, this includes private hire or for delivery use.
Currently, we do not offer discounts for longer-term subscriptions. The subscription runs monthly and the cost is as low as it can be. This is all about providing full flexibility to members regardless of how long they keep one of our cars. We are looking into offering longer-term discounts and we will announce it on our website when we do.
The first payment will be taken on the morning of collection or delivery and that will be the renewal date. (please note all collection/deliveries scheduled for the weekend will be charged the Friday before)
We only operate in the UK and unfortunately can not provide a car in other countries. However, expanding globally is in our plans so look out for us in the future!
No. Only Members who reserve the vehicle and their named drivers are allowed to drive the vehicle. If a vehicle is driven by a non-Member (or a Member who did not reserve the vehicle) and an accident occurs, your membership will be terminated and you will be held responsible for all damages.
Yes, they have to register and pay the £9.99 registration fee. After they are approved by our insurance they will be able to join your subscription with no additional cost.
Drivers are required to subscribe for a minimum of 1 month.
No. Drivers under 25 and over 65 are not insured to drive Evezy cars and are not able to arrange their own insurance.
No, each month your subscription will renew automatically after the payment has been taken from your account.

Vehicle

Once you have reached our return depot, lock the vehicle with your smartphone. Then inspect the vehicle for any damage, if there is any damage found, please take photograph and report it immediately. Your booking will not stop until the vehicle is successfully parked.
Our vehicles are smoke-free vehicles. We do not allow smoking under any circumstances. If you need to smoke, please do so away from the vehicle. Any smoke damage reported will result in cleaning fees.
Of course! All vehicles we provide have no more than 3 years of usage. Our vehicle preventive maintenance program ensures reliability and safety. Please call us if there are any damage or cleanliness problems with the vehicle.
Please call us immediately on 08000306840 if your vehicle has been stolen. Our vehicles are equipped with anti-theft and tracking devices which allow us to swiftly retrieve the vehicle. If you follow the EVezy instructions when exiting and entering the vehicle, the car will be immobile when you are not in it. Make sure you follow the instructions carefully, as damage fees can be applied if the vehicle is left in an unlocked condition.
Members are responsible for any tolls. They must be dealt with as if it were your own vehicle. Any violations that come to Evezy vehicles may result in fees.
Members are responsible for any traffic or parking violations. They must be dealt with as if it were your own vehicle. Any violations that come to Evezy may result in fees.
No. You will only be able to use the App on your phone to unlock, lock, and start your car.
As a company, we only have cars that are 100% electric, as this ties into our commitment to accelerate EV adoption
We can deliver the car to any UK mainland address, as long as it is your home residence or your workplace. Depending on the location it may take longer to organise the delivery, which is why we recommend collecting it from our swap points. If you do wish to get it delivered, we are happy to accommodate a convenient time for you.
The support team will be able to remotely unlock the vehicle and start the engine for you. You will, however, need to contact us somehow on 0800 030 6840.
For insurance purposes, all our vehicles have dash cams installed. They do not record the inside of the vehicle. They are also not recording the whole time. When the dash cam is triggered, it will record up to 17 seconds of video footage (no sound).